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Orders & Accounts
How will I receive my program?
All of our training programs are delivered as ebook download and are available immediately after purchase. Use the button on your checkout page to download or access it anytime through your account. After purchase, you will also receive a confirmatio
Are there physical copies of the programs available?
No. All of our training programs come in a pdf format that can be downloaded and saved to any device. This means your program is available immediately and you can access it at any time. Our ebook programs are a one-time purchase with lifetime access.
What is included with my program purchase?
When you purchase a program, you will receive a link to download all the files included with your order. You can also create an account on our website where you will get access to additional training resources, including:. These are there to help you
How do I create or log into my account?
You no longer need to create an account or set up a password. Simply use the account link in your confirmation email or click the profile icon on our website. Enter your email address and you will be sent a one-time login code. Make sure you use the
I'm not receiving my login code, what should I do?
If you don't receive your login code, check your spam or junk folder and make sure you entered the correct email address. You can also request a new code. If you still can't log in, contact us at [email protected] and we can help.
I have logged in but cannot see any of my orders.
First, make sure you have logged in using the same email address you used when purchasing your programs. Note: If you purchased prior to November 2019, you may not see any programs. We have migrated our site and not all of the accounts made it in the
I have orders on a different or wrong email address, how do I fix this?
If you have orders under different email addresses or used the wrong email when purchasing, contact us at [email protected] and we can help. Let us know the email address used or the name on your order and we can correct any issues and mak
How do I access my previous purchases?
To access your previous purchases, login to the website using the email address associated with those purchases. To login there are no passwords needed you will receive a one time code delivered to your inbox. Once logged in you will find all of your
Can I share the program after purchasing?
No. Programs are for individual use only and your files should not be shared or uploaded to any online platforms. Sharing or distributing your program online may result in your access being removed.
Do you offer student or military discounts?
We offer various discounts that may apply to students and military personnel. Please contact our support team with your details to see if you're eligible.
Refund Policy
REFUND POLICY. We stand by the quality of our fitness programs with an HTK Performance Guarantee. All fitness programs are covered by a 30-day refund policy. If you purchase a program and follow it strictly for 21 days and are not satisfied, we will